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(Senior) Support Engineer - Java Software

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Job Title : : (Senior) Support Engineer - Java Software
Location : : Vilvoorde/Brussels, Belgium
Posted on : : Wed Jul 04, 2018
Apply before : : Wed Jun 19, 2019
Job Type : : Employee
Experience required : : 3 years - 6 years
Job category: : Other
 Job Description

For our customer, global market leader in Belgium, we are urgently looking for a (Senior) Support Engineer - Java Software.
Candidates need to be fluent in English.  European candidates are welcome to apply.

Tasks and Responsibilities:
Managing all communication with customers and partners;
Assessing if support tickets are feature requests or product bugs;
Resolving support tickets;
Replicating bugs;
Coordinating and tracking the escalation of tickets;
Maintaining a record of all communication and actions;
Contributing frequently answered questions to the knowledge base.
Participating in responding to Collibra community questions and discussions.
Assisting with quality assurance testing for new product releases.

Bachelor or University degree;
2-5 years of experience (Medior role) and 5-8 years experience (Senior role) as a Support Engineer or in a related role;
Technical expertise with relational databases, Java based web applications, workflows and/or enterprise service buses (ESB);
Experience in Java and are familiar with REST API;
Experience in a Support/Help Desk environment (ticket tracking, documentation);
Extensive knowledge of common IT infrastructure components and previous experience with a multi-tiered enterprise application;
Comfortable with shifting hours to cover international customers when needed;
Fluent in English;

Please send your resume and motivation to

Apply before : Wed Jun 19, 2019
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